Our continued success depends on how much we CARE for you today!
Customer First — Our vision and mission statement highlight our desire to create a customer-centric environment. We are here to provide world class customer service and to place the needs of the customer first. In all we do, we never forget that our customers need us to be the experts and to serve their needs in a polite, professional and helpful way.
Action — We know that our customers are contacting us because they need action. They expect us to be ready, willing and able to quickly meet their needs, solve their problem, answer their questions or provide other forms of support. We will never pass the buck, procrastinate or make excuses. We will take the actions necessary to provide the level of high-quality customer support we strive to be known for.
Resolve — Our goal is to resolve problems and provide solutions. We will do all we can to resolve all issues until our customers feel fully taken care of. Our commitment is to follow-up, follow-through and solve problems, no matter what.
Exceed Expectations — We strive to do more than our customers expect and will go the extra distance to support our customers' needs. By putting our customers first and taking action to quickly resolve issues, we will exceed the expectations of every customer, every day.
Installation Guarantee
All installation and workmanship services performed by Your Digital Concierge are warranted for five years. The installed electronics must remain in use and in their originally installed locations.
Computer system set-up is guaranteed to perform for three months to the exact specifications as determined during the initial installation. Repairs, updates and system re-configurations may include an additional charge. This is due to the frequent firmware and software updates provided by the manufacturers. The system’s electronics must remain in their originally installed and configured location(s).
*Does not include issues relating to normal usage, neglect, damage or defects resulting from acts of nature, such as lightning strikes or floods. (These items, however, may be covered by your homeowner’s or other insurance).
